Animal Happiness Vet

Changes to appointments and opening hours

Changes to appointments and opening hours

Changes to appointments and opening hours

Exciting changes are here at Animal Happiness! Since March we have been open for consults on a walk-in basis and we are providing consulting hours on Sundays!

What does this mean?

You no longer need to phone us or book online to see one of our vets. You are able to simply come in any time during our consulting hours plus we will are consulting 7 days a week. The only days we are closed are public holidays!

Consulting hours are:

  1. 8:00am – 11.00am Monday – Friday
  2. 4:00pm – 6:00pm Monday – Friday
  3. 9:00am – 12:00pm Saturday – Sunday

We encourage those who are on a tight time schedule to call us to check if there is much of a queue as people will served on a first-come-first-served basis. If your animal has an urgent/emergency condition the triage nurse will assess your pet and take you straight through for immediate assessment and treatment if appropriate.

Click here to see a live view of our waiting room right now! (Link opens in a new window)

Your input

We would love to hear from all clients about this change. We have a continuous goal of practice improvement and we are confident we can provide a more timely and effective service for everyone this way.

5 thoughts on “Changes to appointments and opening hours

  1. Kelly Hotston

    My concern being I have rescue Huskies that are not well socialized. I usually wait outside as they can be very vocal & waiting area is small. Can we still make an appt?

    1. Dr Gary Beilby Post author

      Hi Kelly, thanks for your thoughts on this. Part of the reason for the change is the fact that currently, with people arriving early or late, or just walking in anyway, the waiting room tends to be randomly full of people – despite the time taken to book appointments. We have the outside waiting area to help with this. We will also have a camera online so you can check and come down when we are quiet.

  2. Suzanne Knuiman

    Hi Gary

    It’s great that you will have extended trading hours! My real concern is that I won’t be able to preference my Vet anymore. I come to Animal Happiness for you, and I would rather that you saw my dog rather than another Vet (no offence intended to any others) . Also as a worker, an appointment allows me to plan my time, and waiting for next available may problematic.

    Thanks for seeking our input.

    1. Dr Gary Beilby Post author

      Lovely to hear from you Suzanne – great points. Fortunately nothing has changed in that respect – All our vets still have fixed consulting sessions. I continue to do consulting at the hospital on Mondays and Thursdays, plus every third weekend, plus home visits. Call and check with reception to find when I am next consulting – it should never be too far away!
      Regarding planning time for a visit, we have found so far that wait times have been pretty much exactly the same as when we were appointment based. If this does become an issue we may look at providing a time slot where booked appointments can still be made. 🙂

  3. Claire Millar

    What a fantastic idea!!!! This is so great for people who work shift work or who’s work hours change regularly. The camera to see the waiting room is genius! Well done I think this is a great change and it’s a massive help to me and my fur babies.
    Claire

Leave a Reply

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.